Desi Chaska

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Refund & Return Policy

Last Updated: August 13
At Desii Chaskaa, we take great care in preparing, packing, and delivering our products to you. We want you to have a positive experience with every order.
Because our products include food items such as pickles, pastes, chutneys, sauces, and other consumable products, returns and exchanges are subject to the conditions below.

1. Returns

For food and consumable products, we generally do not accept returns or exchanges once the order has been delivered, opened, or used.
This policy helps us maintain food safety and hygiene standards.
However, if you receive a product that is damaged, defective, incorrect, leaking, or otherwise not in acceptable condition, please contact us so that we can review the issue and provide an appropriate resolution.

2. Damaged or Incorrect Products

If your order arrives damaged, leaking, tampered with, or contains the wrong product, please contact us as soon as possible after delivery.
To help us resolve the issue quickly, please provide:
  • Your order number
  • Your name and contact details
  • A description of the issue
  • Clear photographs of the product and packaging
  • Photographs showing any visible damage to the shipping package, where applicable
Our team will review the information and determine whether the product is eligible for a replacement or refund.

3. How We Use Your Information

Please inspect your package when it is delivered.
If the outer package appears severely damaged, opened, or tampered with, we recommend documenting the condition with photographs and contacting us as soon as possible.
If the product itself has been affected, please contact our support team for assistance.

4. Wrong Product Received

If you receive a product different from the one you ordered, please contact us promptly.
After verification, we may arrange for:
  • A replacement with the correct product; or
  • A refund, where a replacement is not possible.
Any resolution will be determined after reviewing the order and the reported issue.

5. Refund Eligibility

A refund may be considered in situations such as:
  • A product was damaged during delivery
  • The wrong product was delivered
  • The product was defective or unsuitable for consumption upon arrival
  • We are unable to fulfil your confirmed order
Refunds are subject to verification and approval by Desii Chaskaa.

6. Non-Refundable Situations

Refunds or returns may not be available in cases including:
  • Change of mind after placing an order
  • Incorrect address or contact information provided by the customer
  • Failure to accept or receive the delivery
  • Products that have been opened, consumed, or used
  • Products damaged after delivery due to improper handling or storage
  • Products stored contrary to the instructions provided on the packaging
  • Delay caused by circumstances outside our reasonable control
  • Normal variations in colour, texture, aroma, or consistency that may naturally occur in food products

7. Product Quality and Natural Variations

Our products are food items made using ingredients that may naturally vary from batch to batch.
Minor differences in colour, texture, consistency, aroma, or appearance do not necessarily indicate that a product is defective.
If you believe that a product has a genuine quality issue or is unsafe to consume, do not consume it and contact us with photographs and relevant order details.

8. Refund Process

Once we receive your complaint or refund request, our team may review the order details and supporting information.
If your refund is approved, the refund will generally be processed using the original payment method or another appropriate method, depending on the payment method used for the order.
The time required for the refunded amount to appear in your account may depend on your bank, payment provider, or financial institution.

9. Replacement

Where appropriate, Desii Chaskaa may offer a replacement instead of a refund.
Replacement availability may depend on product availability and the nature of the issue.
If the same product is unavailable, we may offer an alternative resolution, including a refund where applicable.

10. Data Retention

If you need to cancel an order, please contact us as soon as possible after placing the order.
Cancellation requests can only be accepted if the order has not yet been processed, packed, or shipped.
Once an order has been dispatched, cancellation may no longer be possible.

11. Shipping and Delivery Issues

Delivery times may vary depending on the delivery location, shipping partner, weather, operational conditions, and other circumstances.
A delivery delay by itself does not automatically qualify an order for a refund.
If your order is significantly delayed, lost, or otherwise affected during shipping, please contact us with your order details so that we can investigate the matter with the relevant delivery partner.

12. Policy Changes

Desii Chaskaa reserves the right to update or modify this Refund & Return Policy from time to time.
Any changes will be published on this page with an updated Last Updated date.
We encourage customers to review this page before placing an order.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us.
Desii Chaskaa
Website: desiichaskaa.com
Email: [Your Email Address]
Phone: [Your Phone Number]
Business Address: [Your Business Address]
Thank you for choosing Desii Chaskaa. We are committed to providing you with quality products and a great customer experience.